Revelator Ltd.
B2B • Music • SaaS
Revelator Ltd. is a comprehensive digital platform catering to the music industry, providing a range of services including catalog management, rights management, distribution, income tracking, royalty accounting, global payments, and analytics. The platform is designed to streamline operations for music distributors, labels, and artist managers, offering solutions such as API integration and white-label options. Additionally, Revelator serves as a global partner for the music industry, leveraging DSP pitching, Spotify Discovery Mode, and AI mastering features to enhance visibility and market reach. By being a Platinum Spotify Preferred provider, Revelator aids in maximizing catalog potential and expanding global distribution in the Music 3. 0 era.
Customer Success and Support Specialist - Japan
Job not on LinkedIn
July 5
🗣️🇯🇵 Japanese Required
Revelator Ltd.
B2B • Music • SaaS
Revelator Ltd. is a comprehensive digital platform catering to the music industry, providing a range of services including catalog management, rights management, distribution, income tracking, royalty accounting, global payments, and analytics. The platform is designed to streamline operations for music distributors, labels, and artist managers, offering solutions such as API integration and white-label options. Additionally, Revelator serves as a global partner for the music industry, leveraging DSP pitching, Spotify Discovery Mode, and AI mastering features to enhance visibility and market reach. By being a Platinum Spotify Preferred provider, Revelator aids in maximizing catalog potential and expanding global distribution in the Music 3. 0 era.
📋 Description
• As a Customer Success Manager based in Japan, you will play a key role in supporting Revelator’s local customers and ensuring a smooth, high-quality experience with our platform. • Reporting to the Director of Customer Experience, you will be responsible for account management, operational support, and localization efforts tailored to the needs of the Japanese music industry. • This role requires strong communication skills, attention to detail, and a deep understanding of both local expectations and global collaboration.
🎯 Requirements
• Fluent in Japanese, with excellent written and verbal communication. • Business-level English required for internal communication. • Strong knowledge of the Japanese music industry and DSP ecosystem (Spotify, LINE MUSIC, TikTok, etc.). • Proactive communicator with excellent issue-tracking and follow-up discipline. • Strong understanding of the high service standards expected in Japan - attention to detail, responsiveness, and accountability. • Able to work autonomously but also collaborate with global teams across time zones. • Familiar with tools such as Freshdesk, HubSpot, Jira, or other support platforms.
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