Senior Customer Success Manager

🕒 5 days ago

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RevenueCat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🔌 API

🤝 B2B

💰 $40M Series B on 2021-05

SaaS • API • B2B

RevenueCat is a platform that helps developers build and grow their subscription-based apps by simplifying in-app purchase management across iOS, Android, and the web. Trusted by over 32,000 apps, RevenueCat offers a suite of tools for subscription data management, customer support, marketing, and engineering teams. The platform enables businesses to implement in-app purchases faster, automate receipt validation, and provide a central source of truth for subscription data. RevenueCat also supports A/B testing and provides actionable insights through a unified view of cross-platform usage, helping apps to drive growth and optimize revenue strategies. With its comprehensive API, RevenueCat facilitates the integration of subscriptions with existing marketing and analytics tools, allowing developers to focus on building impactful app features.

📋 Description

• Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat • Provide customers with a flow of insights and tactics that have the potential to help them grow their business • Analyze the customer’s data and provide perspective • Propose actionable tactics to customers and develop educational collateral such as live workshops and written guides • Conduct initial meetings with customers to introduce yourself and discuss their needs and goals • Begin managing your own portfolio of customer relationships with support from the existing CSMs, including a few ‘net new launches’ • Track and report on key success metrics to measure progress and impact • Work directly with the Product team to build and maintain awareness of customer needs in product development and direction

🎯 Requirements

• Experience with mobile app businesses or an extreme interest in becoming an expert in this domain • 4+ years of experience in one of these roles or similar: customer success, marketing, growth, support, sales, engineering, account management, consulting • Ability to manage and nurture customer relationships • Experience in analyzing customer data to provide insights and measure success • Strong communication skills, capable of liaising effectively with internal teams, as well as different stakeholders within customer organizations, ranging from very technical, to not technical at all • Ability to manage multiple accounts and initiatives simultaneously, while coordinating with team members and customers across different time zones • Deep desire to understand customer needs and an ability to turn those needs into action • Ability to bring creative solutions to life, ensuring your customer interactions are both impactful and memorable • Experience working in early stage startups and / or environments without a lot of ‘fully backed’ processes in place

🏖️ Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator • 10-year window to exercise vested equity options • Fully remote and flexible work environment • 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge • $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning