Revvity
Biotechnology • Pharmaceuticals • Healthcare Insurance
Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.
Customer Service Engineer
Job not on LinkedIn
August 22
🗣️🇫🇷 French Required
Revvity
Biotechnology • Pharmaceuticals • Healthcare Insurance
Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.
đź“‹ Description
• Diagnose and resolve complex technical issues for customers through remote support and on-site visits, ensuring minimal system downtime and maximum customer satisfaction • Install, maintain, and upgrade customer equipment according to specifications and quality standards, documenting all service activities thoroughly • Provide comprehensive technical training to customers on product operation, maintenance, and troubleshooting procedures • Maintain personal service spares issued and inventory records to the highest standard, ensuring all anomalies are quickly and effectively reported and resolved • Manage all required reporting in accordance with our SLAs: Service Documentation, Service Reports, Time Sheets, Expense Claims, etc. on a weekly basis • Collaborate with cross-functional teams including Global Technical support and Quality assurance to address product improvements based on field experience • Serve as a technical advisor to the sales team during pre-sales activities and product demonstrations
🎯 Requirements
• Bachelor's to Master degree in Electronic Engineering or Biotechnology, or related technical field • Minimum 10 years of experience in a customer-facing technical support or service engineering role • Demonstrated expertise in troubleshooting complex technical systems and equipment • Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences • Willingness to travel up to 50% of the time to customer sites on TERRITORY • Full driving license • Knowledge of regulatory requirements in relevant industries (e.g., ISO, FDA) • Proficiency in both English and French languages • Experience in Service management software used for reporting Service activities • Background in training customers on technical products and systems
🏖️ Benefits
• salary, commission • company car • private healthcare • life insurance • Strong technical support and mentoring • Meaningful work with professional customers • Focus on career development • Placeholder for local benefits
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