Senior Manager, Field Service

🔥 12 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $112k - $149k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Develop a regional team of field service team leaders who manage field service engineers • Lead and inspire service team leaders, promoting a culture of excellence, collaboration, and accountability • Mentor and coach team members to strengthen leadership capabilities and financial acumen • Conduct regular performance reviews, set clear objectives, and provide actionable feedback • Drive financial growth and profitability through contract retention while managing costs effectively • Support Service P&L management, including revenue forecasting and ongoing cost control • Establish S.M.A.R.T. goals for the region and achieve these goals while exemplifying a positive work culture and strong leadership • Monitor key performance indicators to improve customer satisfaction and ensure SLA compliance • Work with the Sales and FAS team to help understand business needs and to resolve customer's needs along with innovative product and service solutions • Utilize various business applications to run reports and build dashboards to gain insight into the various aspects of managing a field service business

🎯 Requirements

• Bachelor's degree in, Engineering, Business Administration, Technical Field • Minimum 5 years of progressive leadership experience in field service, technical support, or related customer-facing operations • Minimum 3 years of direct people management experience, including managing managers or team leaders • Minimum 3 years project management skills with experience leading cross-functional initiatives • Proficiency in CRM systems (Salesforce preferred) and business analytics tools • Excellent communication and presentation skills with ability to interact effectively at all organizational levels • Minimum 3 years experience in medical device, life sciences, or regulated industry preferred • Willingness to travel up to 50% • Valid driver's license and ability to travel domestically

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan