Senior Software Service Specialist

🕒 May 26

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $119.4k - $127.3k / year

⏰ Full Time

🟠 Senior

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Address various project management issues based on their stage in the implementation and design process • Facilitate kickoff meetings focused on training, installation, upgrade, or customization of the REVVITY portfolio of software projects • Conduct regular customer calls to resolve obstacles impacting project progress • Responsible for the design and delivery of advanced visual analytics • Implement work plans with accountability for customer satisfaction, work quality, timeliness, and risk mitigation • Advise customers on best practices and strategies to maximize insights from their data, helping them craft analyses that drive deeper, more effective questions • Support the team in prioritizing the workload, balance time and costs, and delight customers with solutions delivered • Identify opportunities to improve solution quality and delivery processes • Facilitate voice of customer to product management • Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, ensuring clear communication across leadership levels

🎯 Requirements

• Bachelor's degree in Business Administration, Project Management, Information Science, Biology, Chemistry, or related field of study • 5 years of experience in any job title/occupation/position involving project management or risk management • 5 years of experience using data visualization tools including Tableau and Power BI • 5 years of experience using project management tools including Asana, Jira, Microsoft Project, Dashboards, and Tollgate reports • 5 years of experience creating project plans using Waterfall, Agile, Lean , Scrum, and Kanban methodologies outlining the scope, objectives, timeline, and deliverables milestones • 5 years of experience working on project management or software implementation projects • 5 years of experience developing risk management strategies, risk identification, risk analysis, risk response planning, risk monitoring and control planning • 5 years of experience implementing work plans with accountability for customer satisfaction, quality, timeliness, and risk mitigation • 5 years of experience using tools (including Microsoft Project and Excel) for tracking progress and collaboration • Experience coordinating tasks, resources, and team members to ensure project execution • Analytical skills to address and resolve issues that arise during the project lifecycle • Experience maintaining project documentation, including reports, meeting summaries, and internal management records outlining scope, objectives, timeline, and deliverables • Experience leading technical meetings with customers to address project management challenges throughout the implementation and design process.

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan