Strategic Customer Success Manager

Job not on LinkedIn

November 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+7 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Revyse

WebsiteLinkedInAll Job Openings

SaaS • Real Estate • B2B

Revyse is an AI-powered vendor intelligence and contract management platform built for multifamily property operators. It centralizes vendor sourcing and reviews, contract creation/execution/and analysis, compliance (W-9/TIN/COI verification), and spend insights into a single SaaS system with workflows, e-sign, Yardi integration, and enterprise security (SOC 2). Revyse also offers a vendor marketplace and operator-focused features to reduce risk, eliminate spreadsheet-driven processes, and drive cost savings across property portfolios.

11 - 50 employees

Founded 2023

☁️ SaaS

🏠 Real Estate

🤝 B2B

📋 Description

• Manage a book of 8–15 enterprise accounts • Build strong, trusted relationships with executive and operational stakeholders. • Lead regular executive check-ins to share adoption metrics, ROI outcomes, and roadmap alignment. • Own overall account health and renewal outcomes, identifying expansion opportunities and risks early. • Partner with Sales and Product to define cross-sell strategies and surface customer opportunities. • Act as a trusted advisor to customers navigating operational change. • Help clients align internal teams around process improvements and Revyse adoption. • Influence both customer strategy and internal priorities by representing the voice of the customer in planning discussions. • Lead training sessions for corporate, department, and site-level teams • Host ongoing education sessions to drive feature utilization and user engagement. • Create playbooks, guides, and presentations that simplify complex workflows and enable scalable adoption. • Track adoption KPIs, usage trends, and success milestones; proactively course-correct where needed. • Partner closely with Implementation to ensure a smooth handoff from onboarding to steady-state success. • Work with Product Marketing and CX leadership to define the account management strategy as Revyse scales. • Contribute to the development of customer-facing reporting, highlighting spend insights, contract metrics, and product value delivered.

🎯 Requirements

• 5+ years in Account Management, Customer Success, or Strategic Relationship Management in a B2B SaaS environment • Proven experience managing enterprise or high-value accounts ($1M+ ARR preferred) • Strong relationship management and communication skills across all org levels, from site teams to C-suite • Skilled at driving user and product adoption through storytelling, data, and influence • Deep understanding of change management principles and customer lifecycle best practices • Comfort with metrics and reporting, using data to tell the story of customer success • Familiarity with SaaS tools (Notion, Asana, Slack, Zendesk) • Experience partnering cross-functionally with Product and Engineering • Entrepreneurial mindset. You are resourceful, proactive, and thrive in startup environments.

🏖️ Benefits

• Collaborative remote-forward work environment with a SUPER passionate and talented team. • Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level. • Our leadership philosophy is to over-communicate, always. We’re transparent about company goals and opportunities. We believe that 100% of the organization should understand and be accountable to the vision and strategy.