Client Services Lead

🕒 May 21

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development. • Develop and implement client service protocols and best practices to enhance client experiences. • Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution. • Collaborate with sales, operations, and product teams to align client services strategies with company objectives. • Analyze client feedback and service metrics to identify areas for improvement and implement action plans. • Drive process improvements to increase efficiency and effectiveness within the client services department. • Report on team performance, client satisfaction, and service KPIs to senior management.

🎯 Requirements

• 5+ years of experience in client services, account management, or related customer-facing leadership roles. • Proven leadership and team management skills with the ability to motivate and develop a high-performing team. • Strong problem-solving capabilities and a customer-centric mindset. • Excellent communication and interpersonal skills. • Experience with CRM and client management software. • Ability to work effectively in a fast-paced, remote environment across time zones. • Strong organizational skills with a focus on process optimization and quality assurance.

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home