Customer Onboarding & Success Specialist

🔥 1 minute ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Guide ABA providers through the onboarding process and help them get set up on the platform • Support RBTs as they register and complete onboarding through the mobile app • Follow up with users who have incomplete profiles, missing information, or outstanding onboarding steps • Proactively contact users to keep onboarding moving and ensure tasks are completed • Answer routine provider and RBT questions about the platform and onboarding process • Guide users through platform steps and help providers submit coverage requests • Provide a friendly, patient, and professional user experience • Build positive relationships with users and support their confidence using the platform • Monitor onboarding progress and identify users needing additional support • Share recurring questions, feedback, and common challenges with the team to improve onboarding • Keep CRM records up to date, including contact details, onboarding stages, communication history, and next steps • Track outstanding follow-ups and manage timely user communication • Use company phone and messaging systems to manage ongoing conversations • Maintain accurate onboarding and customer interaction records • Identify platform bugs, technical issues, and recurring user challenges • Gather information and escalate technical issues to the appropriate team member • Follow up on unresolved issues and keep users informed • Distinguish routine questions handled independently from issues requiring additional support

🎯 Requirements

• Previous experience in customer service, customer success, client relations, onboarding, or a similar customer-facing role • Excellent spoken and written English, with clear communication and a professional telephone manner • A friendly, patient, and personable approach when assisting different types of users • Strong organisational skills and excellent follow-through • Proactive and reliable, with the ability to manage multiple conversations and outstanding tasks independently • Good judgment and the ability to learn new processes and systems quickly • Comfortable using phone, email, messaging platforms, and CRM systems • Strong attention to detail when managing user information, onboarding stages, and follow-up activities • Able to work independently in a remote environment while communicating effectively with the wider team • Experience supporting a healthcare, medical, or ABA-related business is nice to have • Familiarity with ABA services, RBTs, or healthcare staffing is nice to have • Experience onboarding users to a software platform, app, or online portal is nice to have • Experience working with a growing business or technology-enabled service is nice to have