ReWorks Solutions
201 - 500 employees
Founded 2024
🎯 Recruiter
🤝 B2B
Recruitment • B2B
ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.
Dispatcher – NEMT
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🔥 0 minutes ago
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ReWorks Solutions
201 - 500 employees
Founded 2024
🎯 Recruiter
🤝 B2B
Recruitment • B2B
ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.
📋 Description
• Receive scheduled trip requests via Zoho Desk and MOVI. • Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and special accommodations. • Verify eligibility, authorization, and trip readiness prior to dispatch. • Assign trips to drivers based on availability, vehicle type, location, and service level. • Communicate trip details clearly to drivers, including changes, special instructions, or urgent requests. • Monitor driver status throughout the day to ensure adherence to schedules. • Track active trips and monitor on-time performance. • Address delays, no-shows, cancellations, and breakdowns in real time. • Provide drivers with routing guidance and support as needed. • Serve as a point of contact for doctor offices, facilities, staff and family members regarding transportation status. • Provide ETA updates and resolve service concerns promptly and professionally. • Coordinate with facilities for wait times, return trips, and same-day changes. • Enter and update trip statuses in dispatch and transportation management systems. • Accurately document incidents, delays, cancellations, and service issues. • Ensure all required trip notes and compliance documentation are completed. • Proactively identify and resolve scheduling conflicts, missed trips, or coverage gaps. • Escalate issues appropriately and collaborate with schedulers and management to ensure continuity of service. • Support after-hours or urgent trip needs when required.
🎯 Requirements
• Experience in transportation, logistics, or dispatch operations required. • Strong organizational and time-management skills. • Proficient in using scheduling and management software (e.g., Zoho Desk, MOVI, PCC). • Excellent communication and interpersonal skills. • Ability to handle multiple tasks and adapt to changing priorities. • Familiarity with healthcare scheduling and transportation coordination is preferred. • Familiarity with NEMT operations, driver coordination, and compliance requirements is a plus. • Key Competencies: • Attention to detail • Problem-solving skills • Effective coordination and teamwork • Customer service orientation • Familiarity with medical terminology and insurance processes
🏖️ Benefits
• Comfortable working U.S. hours • Remote work from home
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