Healthcare Dispatch, Customer Service Support

🔥 9 minutes ago

🇿🇦 South Africa – Remote

💵 R22k - R23k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Handle incoming calls and assist patients with enquiries, registration, and intake procedures • Capture patient information accurately and update records in relevant healthcare systems • Ensure patient details and required documentation are complete and up to date • Coordinate and dispatch technicians based on appointment schedules, availability, locations, and service requirements • Monitor technician schedules and routes, adjusting them when appointments change or unexpected issues arise • Use routing platforms to coordinate daily activities and efficient travel between appointments • Communicate schedule changes and dispatch updates to technicians and internal teams • Track outstanding appointments, delays, and scheduling issues for appropriate follow-up • Schedule, confirm, and update patient appointments • Maintain accurate records across multiple platforms • Monitor pending tasks and follow up on outstanding administrative requirements • Coordinate communication between patients, technicians, and internal teams • Assist with transition to an integrated routing platform as new systems and processes are introduced • Follow procedures for handling clinical information and escalate matters requiring clinical input • Provide clear instructions and direct patients to appropriate teams • Support timely, professional, and respectful patient service

🎯 Requirements

• Previous experience in healthcare administration, patient coordination, medical intake, dispatching, scheduling, or call-center operations • Strong telephone communication and customer service skills • Excellent data-entry accuracy and attention to detail • Ability to coordinate multiple appointments, technicians, and competing priorities simultaneously • Strong organizational and problem-solving skills • Ability to adapt quickly when routes, schedules, or patient requirements change • Comfortable working with multiple software platforms and learning new integrated systems • Reliable follow-through and the ability to work independently • Availability to work agreed shifts, including overnight hours and weekends • Experience with eClinicalWorks (ECW), proprietary intake and dispatch platforms, Onfleet or similar routing software, integrated routing platforms, and communication tools is preferred • Ability to communicate patiently and respectfully with patients from diverse backgrounds, including those with limited English proficiency