Healthcare Receptionist

🔥 13 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Receptionist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Serve as a friendly and professional first point of contact for prospective and existing clients and families. • Answer and manage incoming calls, messages, and enquiries professionally and efficiently. • Conduct regular weekly check-in calls with Registered Behavior Technicians (RBTs), parents, and families receiving services. • Act as the primary point of contact between staff and families, ensuring information and updates are communicated accurately. • Build positive and supportive relationships with clients, families, and staff. • Identify and resolve issues proactively, escalating only when necessary. • Conduct intake calls and manage the intake process from initial enquiry through onboarding. • Follow up consistently and professionally with prospective clients, including unresponsive contacts. • Maintain an organised intake pipeline and accurate client and lead information. • Manage scheduling updates and changes for clients and staff. • Maintain accurate client and staff profiles within relevant systems. • Resolve scheduling conflicts and complex scheduling situations. • Manage schedule transitions between school-year and seasonal schedules. • Send cancellation notices and relevant scheduling communications to clinical staff. • Maintain accurate administrative records. • Support general administrative and coordination tasks. • Keep communication organised and ensure important follow-ups are not missed. • Proactively identify process improvements. • Learn and adapt quickly to new processes, terminology, and systems.

🎯 Requirements

• Previous experience as a Healthcare Receptionist, Medical Receptionist, Patient Coordinator, Intake Coordinator, Care Coordinator, or in a similar client-facing administrative role. • Strong experience handling inbound and outbound calls and communicating professionally with clients or patients. • Experience managing appointments, schedules, follow-ups, or client pipelines. • Excellent verbal and written English communication skills. • Strong customer service, administrative, and organisational skills. • Excellent problem-solving and critical-thinking abilities. • Strong proficiency in Microsoft Office, particularly Microsoft Teams and Excel. • Ability to work full-time during U.S. business hours. • Ability to work independently in a remote environment.