Receptionist

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PJI Law, PLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

🤝 Non-profit

🛡️ Insurance

Legal • Non-profit • Insurance

PJI Law, PLC is a law practice established in Northern Virginia that specializes in providing personalized and high-quality legal services. With a focus on probate and estate administration, estate planning, wills and trusts, business law, and civil litigation, PJI Law, PLC is dedicated to guiding clients through their legal issues while recognizing the personal nature of the problems they face. Whether addressing concerns about family and assets, navigating disputes, or assisting business owners with legal matters, PJI Law, PLC aims to support clients during challenging times.

📋 Description

• Answer incoming calls within 5 seconds while following established call scripts and workflows • Provide a warm, empathetic, and professional experience for every caller • Manage SMS and email communications using approved templates and service standards • Document every client interaction, call, and disposition in the CRM • Create and manage new leads in the CRM when Intake Specialists are unavailable • Refer prospective clients to appropriate resources when the firm cannot assist • Support the Intake Team with scheduling, reminders, conflict checks, client agreements, and data entry • Maintain accurate records and correctly enter information into systems • Assist with process documentation and administrative projects • Perform general administrative and office support duties during quieter periods • Collaborate with team members to deliver an outstanding client experience

🎯 Requirements

• No legal experience required • Entry-level position • Ability to remain focused while working independently from home • Outstanding customer service and communication skills • Calm and professional demeanor • Excellent phone etiquette • Fluent spoken and written US English • Exceptional grammar, spelling, and attention to detail • Ability to learn new technology quickly • Ability to thrive in a structured, fast-paced environment • Ability to multitask without sacrificing quality • Ownership of work and openness to feedback • Ability to complete the workday without checking personal social media • Availability for full-time Monday–Friday work during US Eastern Time business hours • Computer with Windows 11 or newer, 16 GB RAM minimum, 500 GB SSD or larger, and Intel Core i5 10th Generation processor or equivalent • External mouse, webcam, quality headset with microphone, and UPS or inverter • Fiber or equivalent internet connection, minimum 100 Mbps, uncapped, with Ethernet connection; Wi-Fi is not acceptable

🏖️ Benefits

• $800 USD monthly salary • Up to $150 USD monthly performance bonus • 8 Paid Holidays • Paid Time Off (PTO) • Comprehensive training • Ongoing professional development • Career growth opportunities • Supportive international team • Fully remote work • Fun team events • Team-oriented culture and positive work environment