Intake Coordinator

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R23.5k - R26k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Coordinator

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer incoming calls from prospective clients and families enquiring about ABA therapy services. • Proactively contact families who have expressed interest in starting services. • Follow up with outstanding leads and families who have not yet been reached. • Explain the ABA intake process, answer general questions, and guide families through next steps. • Send intake paperwork, consent forms, and other required documentation. • Assist parents and caregivers with completing forms and navigating documentation. • Follow up on incomplete or outstanding paperwork. • Communicate with physicians, healthcare providers, and relevant professionals to obtain evaluations and supporting documentation. • Track referral progress, outstanding documents, and intake completion status. • Maintain accurate records of calls, emails, outreach attempts, and client progress. • Coordinate communication between families, healthcare providers, and internal teams. • Monitor family progress from initial enquiry or referral through intake completion. • Identify outstanding requirements and follow up proactively to minimize delays. • Record information accurately in the company's CRM system. • Follow established procedures and maintain confidentiality when handling sensitive client information.

🎯 Requirements

• Previous experience in administrative support, customer service, client intake, healthcare administration, or a similar role. • Strong verbal and written English communication skills. • Confidence handling inbound and outbound calls, follow-up emails, and professional correspondence. • Excellent organizational skills and attention to detail. • Ability to manage multiple leads, clients, and outstanding documents simultaneously. • Comfortable working with email platforms, CRM systems, and digital documentation. • Ability to work independently, follow established processes, and meet deadlines. • A compassionate, patient, and service-oriented approach when working with families. • Experience in healthcare, medical administration, patient coordination, admissions, or client onboarding is advantageous. • Direct ABA experience is beneficial but not essential. • Comfortable learning new software and navigating digital systems efficiently. • Proficiency with Microsoft Outlook, CRM systems, and digital documentation tools. • Ability to maintain confidentiality when handling sensitive client information.