Intake Coordinator

🔥 7 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Coordinator

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Manage incoming leads and enquiries from prospective clients and their families • Contact families to collect information and documentation required for intake • Review client information against established eligibility criteria • Maintain complete, accurate, and updated intake records • Communicate intake requirements, outstanding information, and next steps to families • Coordinate BCBA assignments based on availability, client requirements, and service needs • Communicate with BCBAs regarding new cases and outstanding intake requirements • Track case progress and follow up on outstanding actions • Coordinate insurance authorization requirements with assigned BCBAs • Track authorization status, documentation, and submission deadlines • Coordinate client start dates and schedules with parents, BCBAs, and BTs • Monitor readiness for service commencement and resolve outstanding issues • Work with HR to identify suitable Behavior Technicians based on client requirements, location, and availability • Maintain intake trackers, case records, and documentation • Keep families, BCBAs, BTs, HR, and other stakeholders informed • Track tasks, deadlines, and next steps for active cases • Manage competing priorities and proactively identify or escalate eligibility, authorization, staffing, or scheduling barriers

🎯 Requirements

• Previous experience in healthcare intake, patient coordination, healthcare administration, case coordination, or a similar role • Strong written and verbal English communication skills • Excellent telephone manner and confidence communicating with families and healthcare professionals • Experience managing multiple cases, scheduling requirements, and competing priorities • Strong organisational skills and attention to detail • Ability to maintain accurate records and manage documentation • Proactive follow-up skills and the ability to work independently • Ability to identify problems, communicate barriers, and escalate issues appropriately • Experience within Applied Behavior Analysis (ABA) or behavioural healthcare preferred • Familiarity with BCBAs, BTs, or RBTs and their roles in service delivery preferred • Exposure to insurance eligibility checks and authorization processes preferred • Experience coordinating patient onboarding, clinical appointments, or healthcare staffing preferred • Familiarity with healthcare practice management systems, CRM platforms, scheduling tools, and spreadsheets preferred • ABA experience is advantageous but not essential; strong healthcare coordination or patient intake experience with ability to learn ABA-specific processes will also be considered