Intake Coordinator

🔥 6 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Coordinator

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Collect, review and maintain accurate patient and family information • Verify patient documentation and identify missing or incomplete information • Coordinate appointments and support scheduling • Track cases and follow up on outstanding requirements • Maintain accurate patient records in relevant systems • Ensure cases progress efficiently through administrative stages • Communicate professionally and compassionately with parents, caregivers and stakeholders • Explain administrative processes, documentation requirements and next steps • Respond to enquiries by telephone, email and other channels • Escalate complex queries or issues to appropriate team members • Support collection and verification of information for insurance and service authorisation processes • Handle patient information confidentially and ensure documentation is complete, accurate and appropriately stored • Learn and apply healthcare workflows, insurance requirements and authorisation procedures • Collaborate with internal teams to resolve administrative bottlenecks and improve patient experience • Use the client's ABA CRM and other systems to manage patient information and track case progress • Maintain records of communications, follow-ups and outstanding requirements • Monitor multiple cases while meeting deadlines and service expectations • Identify missing information or delays and proactively resolve them

🎯 Requirements

• Previous experience in medical reception, patient administration, healthcare customer service, case coordination or a similar role • Experience within a medical practice, hospital, medical aid administrator, managed healthcare provider, therapy practice or healthcare contact centre is advantageous • Strong telephone communication skills and professional written English • Ability to explain processes clearly, patiently and sensitively to parents and caregivers • Excellent organisational skills and ability to manage multiple cases simultaneously • Strong attention to detail when collecting information, reviewing documentation and maintaining records • Proactive approach to follow-ups and ability to manage tasks independently • Confidence using CRM platforms, patient management systems, email, spreadsheets and online scheduling tools • Ability to learn new systems, terminology and healthcare procedures • Reliable internet connection and suitable remote working environment • Availability Monday to Friday, 9:00 AM–5:00 PM Eastern Time, including seasonal daylight-saving changes • Previous ABA experience is not required • Exposure to ABA, behavioural health, autism services, therapy practices or allied healthcare is preferred • Experience supporting patients or families through healthcare administration processes is preferred • Familiarity with medical aid, insurance verification, treatment authorisations or referral coordination is preferred • Experience working with US-based healthcare providers or clients is preferred • Required: ABA CRM (training may be provided, depending on the system)