Virtual Medical Receptionist – Part Time

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer and manage inbound patient calls in a professional, warm, and empathetic manner • Schedule, reschedule, and confirm patient appointments • Assist patients with questions regarding appointments and clinic processes • Handle conversations with distressed, anxious, frustrated, or emotionally vulnerable patients with patience and sensitivity • Communicate effectively with elderly patients and individuals requiring additional assistance or explanation • Capture and update patient information accurately in the EMR/medical system • Maintain accurate and confidential patient records • Follow clinic procedures and ensure scheduling information is captured correctly • Escalate sensitive or urgent matters to the appropriate clinical or administrative team member • Complete general administrative duties as required • Use Microsoft Excel and other office systems where required • Maintain a consistently professional and compassionate telephone manner

🎯 Requirements

• Previous experience in medical reception, healthcare administration, patient scheduling, customer service, call centre, or a similar role • Exceptional telephone and verbal communication skills • Ability to communicate with empathy, patience, and emotional intelligence • Comfort dealing with sensitive, emotional, or vulnerable individuals • Strong computer literacy and ability to learn and navigate an EMR/medical system • Excellent attention to detail and accuracy • Strong organisational and time-management skills • Professional, calm, and composed under pressure • Excellent spoken English and a clear, professional telephone manner • Availability to work US hours, 9am–5pm EST • Independent contractor work arrangement