Weekend Intake & Admissions Specialist

🔥 12 hours ago

🇿🇦 South Africa – Remote

💵 R26.5k - R30k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Handle incoming calls from prospective patients and families • Build rapport and create a supportive, professional first interaction • Ask questions to understand callers’ needs and circumstances • Guide qualified prospects through the intake and admissions process • Explain next steps and help callers move forward where appropriate • Handle sensitive, emotional, and difficult conversations calmly and professionally • Follow up with prospective patients over several days or weeks • Maintain accurate lead information and follow-up activity in the CRM • Track conversations, next steps, and outstanding information • Enter detailed and accurate notes into the CRM/EMR • Keep patient and prospect information organised and up to date • Document conversations and next steps clearly • Ensure complete handoffs to the weekday admissions team • Follow established intake and documentation procedures

🎯 Requirements

• Previous experience in a phone-based, intake, admissions, healthcare, customer service, sales, or similar role • Strong professional phone skills • Experience speaking with customers, patients, families, clients, or prospects by phone • Strong communication and active listening skills • Excellent organisation and attention to detail • Experience using CRM systems • Ability to learn new CRM/EMR systems quickly • Strong documentation and note-taking skills • Excellent follow-through and persistence • Ability to manage multiple leads and conversations at different stages • Confidence handling difficult, emotional, or sensitive conversations • Ability to work independently without constant supervision • Reliable availability for overnight weekend shifts • Preferred experience in behavioral health, mental health, rehabilitation, healthcare intake, patient coordination, admissions, case management, medical call centres, patient/customer support, consultative sales, or high-touch customer service

🏖️ Benefits

• 14 days PTO • Remote work