Technical Support Engineer

October 22

Apply Now

Receive Emails with Similar Jobs

Rhapsody

WebsiteLinkedInAll Job Openings

SaaS • B2B • API

Rhapsody is a digital health enablement platform and interoperability suite that provides EHR integration, API and message translation (HL7, FHIR, DICOM), identity/EMPI, and semantic terminology management. Its SaaS products and professional services help providers, payers, health tech vendors, HIEs and public health agencies accelerate data exchange, onboard customers faster, migrate to the cloud, and automate integrations to improve clinical workflows and operational efficiency. Rhapsody focuses on reducing integration burden through scalable, production-ready interfaces and automation to enable faster time-to-value for digital health initiatives.

201 - 500 employees

☁️ SaaS

🤝 B2B

🔌 API

📋 Description

• Provide exceptional technical support to customers • Resolve product issues and ensure positive user experience • Troubleshoot problems, document solutions, and provide product guidance • Collaborate with senior engineers and other departments to escalate complex issues • Install and configure Rhapsody software for clients • Maintain communication with customer contacts and vendor representatives • Monitor and track issues to ensure timely resolution • Stay abreast of Rhapsody product and feature changes • Provide feedback on real-world implementation perspectives to Dev/QA/Product Management teams • Participate in training sessions to enhance product knowledge

🎯 Requirements

• Demonstrated ability to independently learn and explain technical concepts • Demonstrated ability to break complex technical problems into their contributing factors • Demonstrated ability to manage multiple tasks, set clear expectations, and complete assigned tasks in a timely manner • 4-year college degree in computer science, information systems, healthcare or related field, or comparable work experience • 1 or more years of experience with 5 or more of the following: Basic networking concepts (e.g., VPNs, firewall clearances) • Troubleshooting TCP/IP handshakes and headers (e.g., using Wireshark) • Cryptography/encryption (TLS, SSL, private v public keys, encryption algorithms, certificate generation & install, self-assigned v CA certificates) • Web services (REST, SOAP, XML, JSON, Postman, SOAPUI) • Relational Databases (SQL queries, JDBC, ODBC, installing SQL drivers) • Other communication protocols, such as SSH, SFTP, Amazon S3, AMQP, and Kafka • Programming in Javascript, Python, and/or Groovy • Java-based application technical stack components (e.g., JDK, Apache Tomcat, Apache Karaf, Apache TinkerPop/Gremlin) • HL7 & FHIR • Basic system administration (Linux/Unix, Windows) and command shells (e.g., PuTTY, Powershell, sh and its variants) • Log analysis (e.g., Log4j, Logback) • Cloud infrastructure monitoring tools (e.g., AWS Management Console, DataDog, Coralogix, Grafana) • Basic use of 'Infrastructure as Code' tools (e.g., Ansible, Gitlab pipelines)

🏖️ Benefits

• 24/7 support coverage • Exceptional technical support for customers • Light product implementation guidance