Finnish Speaking - Customer Experience Agent

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August 8

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Rhino Entertainment

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Media • Retail • eCommerce

Rhino Entertainment is a company that focuses on the distribution and marketing of music, albums, and related merchandise. They offer new releases, events, and exclusive deals through their website Rhino. com, including classic albums in their entirety with their Album of the Day feature. Rhino maintains an active presence in the music industry, providing customers with premium vinyl series, box sets, and soundtracks, along with a focus on high-fidelity audio products. They also engage customers with podcasts and personalized marketing messages based on consumer interaction.

51 - 200 employees

Founded 1978

📱 Media

🛒 Retail

🛍️ eCommerce

📋 Description

• We’re looking for passionate, people-focused individuals with excellent communication skills to join our friendly, fun, and dynamic team at Rhino Entertainment. • You will play a key role in delivering outstanding service to our Finnish customers. • Support both Finnish and English-speaking customers via email and live chat. • Process withdrawals, and ensure a smooth and enjoyable experience throughout their journey with us. • Communicate directly with other teams and providers to solve customer queries in the most efficient way. • Provide an enhanced customer experience by swiftly and safely processing customers' withdrawals. • Contribute to team effort by achieving personal KPI’s to support departmental SLA’s. • Escalate matters that require further attention from internal teams, ensuring timely resolutions. • Take ownership of customer cases that cannot be resolved at the point of contact. • Process KYC and documentation, and conduct any enhanced due diligence when required. • Provide insight into current customer feedback and help shape our systems. • Maintain a customer focused approach by consistently prioritizing the player experience. • Any ad/hoc queries required by business such as analysing customer contact trends and patterns.

🎯 Requirements

• Fluent in written and spoken Finnish and English • Prior experience in customer facing or a similar role within iGaming will be considered an asset • Analytical and problem-solving skills • Acquires high levels of adaptability and flexibility • Demonstrated ability to work well under pressure and multitask • Strong organisational and time management abilities • Passion for delivering an outstanding customer experience • Collaborative mindset, with the ability to work effectively within teams and across departments • Willingness to work shifts

🏖️ Benefits

• Competitive salary based on your knowledge & experience • Quarterly performance bonus split on personal objectives and company performance • €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle • Flexibility & a work-life blend through our Hybrid & Overseas Working guidelines • Diverse, dynamic, fun environment with happy and helpful colleagues • Learning & Development opportunities to invest in your personal development • Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee • Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office • Regular social events to strengthen long lasting relationships • Enjoy a “Me Day” on your birthday • Paid time off, including extra days for special life events • AXA Private Hospital & Dental Insurance Coverage • Form an active part of our talent acquisition, with our Referral Bonus • And to top it off, a great culture!