Customer Service Representative, Bilingual

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RhUbique Talents

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

RhUbique Talents is a Quebec-based recruitment agency that specializes in international hiring and Employer of Record (EOR) services in Morocco. The company provides end-to-end, bilingual staffing solutions — from sourcing and screening candidates for customer service, telemarketing, administration, and accounting roles to managing payroll, taxation, onboarding, equipment and ongoing HR support — enabling companies to hire qualified offshore talent quickly and at reduced labor costs. They operate with local teams in Quebec and Morocco and emphasize cost savings, simplified fiscal administration, and full workforce management.

📋 Description

• Respond to emails, online chat and phone calls to address customers' various concerns regarding websites, online orders, billing, and the in-store experience • Coordinate and schedule the work of customer service representatives in collaboration with the manager • Act as a point of contact for customer service representatives, stores, the distribution center, and head office • Ensure teams have the support and assistance needed to deliver impeccable customer service • Participate in the training of new representatives • Handle complaints, questions, and customer concerns related to their in-store experience, including managing escalated complaints • Ensure calls and emails are directed to the appropriate department • Assist customers with online orders • Follow up on online orders • Provide information about products and services • Increase website conversion by assisting customers via online chat • Open investigations for lost packages with our shipping partners • Process online exchanges and returns • Ensure the validity of promotional offer redemptions • Monitor the quality of website data, promotions, and promotional offers • Maintain good communication between store operations, the distribution center, and the customer service department • Perform any other tasks related to customer service

🎯 Requirements

• 2 to 5 years of experience in a customer service representative role • Fully bilingual in French and English, both written and spoken • Ability to manage multiple projects simultaneously and prioritize effectively • Ability to resolve issues quickly • Experience in retail • Good understanding of e-commerce operations • Excellent knowledge of the Microsoft Office suite • Ability to work with minimal supervision • Availability to work evenings and weekends

🏖️ Benefits

• 100% remote work • Job stability