Field Specialist, Field Services Support

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🕒 June 22

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services. • Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide. • Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services. • Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. • Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed. • Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods. • Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs. • Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. • Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. • Effectively executes all required workload management and call handling procedures, using current field call management requirements. • Complies with all company policies and completes administrative tasks in an accurate and timely manner. • Performs administrative duties as assigned including maintaining required logs, processes and reports. • Achieves expected productivity levels associated with assigned workload and level of experience.

🎯 Requirements

• Requires high school diploma. • Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually. • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.