Customer Success Manager

🔥 16 hours ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zūm

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

📚 Education

☁️ SaaS

Transport • Education • SaaS

Zūm is a forward-thinking company revolutionizing student transportation with a focus on safety, reliability, and sustainability. The company provides an integrated platform using leading-edge technology and analytics-driven operations to offer efficient transportation solutions. Zūm is notable for its 100% carbon-neutral fleet, which includes electric vehicles, and its user-friendly apps that keep parents, drivers, and schools informed and in sync. By implementing these innovations, Zūm has already partnered with over 4,000 schools and districts, leading initiatives such as deploying the first fully electric school bus fleet in Oakland Unified School District. Their services aim to create cost and time savings while ensuring superior care and transparency for students, parents, and educational institutions.

📋 Description

• Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls • Providing support to multiple Account Executives. • Utilizing Google Suite to organize and manage communication-related to charter requests • Learning to use the ZUM admin and charter portals to facilitate the charter booking process • Overseeing the entire process from initial quote generation to final booking of trips. • Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services • Maintaining a high level of attention to detail to ensure accuracy and quality of services • Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies • Being comfortable with handling a high volume of trip requests, even when the work may become monotonous. • Able to support multiple channels of communication (Phone, Chat, Email).

🎯 Requirements

• 1-2+ years of administrative or sales support experience • 1-2+ years of logics experience preferred • Exceptional communication skills, both written and verbal • Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets • Willingness and ability to quickly learn and use ZUM admin and charter website • Strong organizational skills and the ability to manage multiple tasks simultaneously • An understanding of the charter and transportation industry is a plus but not required • The ability to work effectively in a team and cross-collaborate with different departments • A detail-oriented mindset, ensuring all charter requests are processed accurately • A positive and coachable attitude, with the eagerness to adapt to changes and feedback • Comfort with handling a high volume of charter requests and the potential for repetitive tasks

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • Holidays • Wellness • Vacation • more.