Client Implementation Manager

November 4

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $100k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Rightway

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Healthcare Insurance • SaaS • B2B

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $100M Series C on 2021-03

📋 Description

• Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state. • Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors. • Document business requirements, develop and oversee project plans, and implement change control procedures. • Document and report out critical milestones, opportunities, and overall client satisfaction with leadership. • Understand industry and market trends in the PBM and Navigation market space. • Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status. • Conduct risk assessments and develop mitigation strategies to address potential project risks and issues. • Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field. • Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation. • Strong understanding of PBM industry practices, processes, and regulations. • Excellent project management skills with the ability to manage multiple projects simultaneously. • Ability to analyze, interpret, and organize information in a clear and concise manner. • Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar). • Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership. • Strong analytical and problem-solving abilities with a keen attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. • PMP certification or similar project management certification is a plus.

🏖️ Benefits

• Health insurance • 401(k) retirement plan • Paid time off • Flexible work arrangements • Professional development opportunities