Customer Success Manager

August 9

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Rillet

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Fintech • Healthcare • eCommerce

Rillet is an AI-native ERP platform designed to automate complex accounting tasks, streamline revenue recognition, and manage multi-entity setups. With features like automated general ledger, accounts receivable, accounts payable, and bank reconciliation, it helps businesses close their books more efficiently while providing a reliable source of truth for financial reporting. Rillet is tailored for industries such as financial services, healthcare, and e-commerce, offering advanced features to optimize financial operations and ensure compliance with accounting standards.

51 - 200 employees

Founded 2021

💳 Fintech

🛍️ eCommerce

📋 Description

• What We Do: Rillet serves finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossibly high speed, accuracy, and insight. • What You'll Do: Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized. • You'll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product.

🎯 Requirements

• 3+ years experience is a customer success in a B2B SaaS company. • Experience at a top-tier accounting firm and/or startup in a finance/ accounting role. • Experience building new processes from scratch. • Worked in a client facing role and are uncompromisingly service-minded. • Comfortable operating in a fast paced environment while keeping a high attention to detail. • Excellent communication skills with internal cross-functional teams and customers • Start up experience, a plus. • CPA certified, a plus. • Experience with ASC 606 & SaaS revenue recognition, a plus. • Experience with ERP or other accounting software implementations, a plus.

🏖️ Benefits

• Competitive Compensation: We're backed by some of the best investors and excited to offer competitive compensation packages, including equity. • Benefits: Competitive healthcare and dental insurance options. • Growth Opportunity: We’re excited to build a team who strives for excellence with big ambitions who will grow in roles, responsibilities, and compensation as we do. • Time to Decompress: Flexible PTO with 9 company-wide holidays. • Remote Friendly: We have offices in San Francisco, New York, and Barcelona. With team members working remotely from all over the world. • Team Building: In-person opportunities that are designed to help team members foster collaboration and build community; our team has had offsites in New York, San Francisco, Toronto, Italy, France, and other International Locations!