Rimini Street
1001 - 5000 employees
Founded 2005
🏢 Enterprise
☁️ SaaS
🔐 Security
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
Associate Support Engineer
🔥 0 minutes ago
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Rimini Street
1001 - 5000 employees
Founded 2005
🏢 Enterprise
☁️ SaaS
🔐 Security
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
📋 Description
• Flexibility to work in a 24x7 environment • Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients • Communicates cross functionally throughout the organization providing timely feedback to leaders on performance • Supports resolution of technical issues for our internal teams and vendors • Engages in our escalation process acting as a liaison between the business and technology team
🎯 Requirements
• 0-1 year in any field • Good attitude, interpersonal, presentation and communication • General IT knowledge • Attention to detail and ability to learn new skills • Ability to work calmly and professionally in high pressure situations • Good to have fluency in English language • IT or Engineering Education Degree
🏖️ Benefits
• Compensation, bonuses, and benefits to match the skills of our top-performing team members
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