Client Program Manager – Tax & Regulatory Solutions

🕒 June 2

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Serve as the primary client coordination lead for Tax & Regulatory programs. • Lead structured status meetings, governance forums, and executive checkpoints. • Ensure clients understand scope, timelines, dependencies, and delivery risks. • Proactively manage expectations and support executive‑level communications when needed. • Act as the integration point across Project Management, Business Analysis, Development (SAP / Oracle EBS), QA, Support (L4 and AMS), Environment Services, Sales, and Professional Services. • Ensure internal alignment before external commitments are made. • Coordinate resolution of cross‑team dependencies and delivery blockers. • Maintain visibility across project phases, replication waves, and client prioritization. • Deeply understands the TLR changes and helps engaging in pre-sales and other consultations with clients as the clients prepare for transition on their side. • Support product development and additional business opportunities. • Identify delivery and client risks early and drive mitigation plans. • Reduce escalations through proactive communication and structured issue management. • Support critical incident coordination when required. • Participate in strategic client discussions including prepare and deliver webinars where regulatory change impacts delivery or commercial positioning. • Maintain structured visibility into project progress, client health, and delivery risks. • Provide concise executive‑level updates for regional and global stakeholders as required. • Design and maintain Client Engagement Health Dashboard in consultation with senior leadership.

🎯 Requirements

• Experience in a client‑facing role within complex delivery or implementation environments • Experience working with ERP platforms (SAP and/or Oracle EBS preferred) • Exposure to tax, regulatory, or compliance programs—especially within Brazil or LATAM—is a strong plus • Ability to work effectively in matrixed, multinational organizations • Strong stakeholder management and communication skills across cultures • Fluent Portuguese and English required; Spanish is a plus

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members