Desktop Analyst

🕒 April 28

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Oversee all IT procurement for the location including identifying vendors, evaluating solutions, and ensuring seamless delivery of IT assets • Collaborate closely with local management and coordinate with IT leadership, reporting directly to the Senior Manager of IT Desktop Support based in India. • Manage a broad spectrum of IT functions, from partnering with the network team on troubleshooting network and wireless issues to working alongside the systems team for server-related concerns • Maintain IT Assets for Malaysia Rimini office locations • Successful onboarding and offboarding of employees on start date • IT procurement for international offices, especially for workstations and accessories • Support local IT procurement and vendor coordination for the Malaysia region • Tickets follow up and ensure timely resolution within defined SLA • Provide Desktop level support in 24x7 support model on rotational bases • Create and maintain Active Directory user accounts, access, and groups. • Setting up workstation areas, such as computers, laptops, monitors, printers, Analog phones and VoIP equipment. • Troubleshooting all workstation related software including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (o365) Pulse Secure VPN client, Druva VM setup and troubleshooting – Amazon Workspaces • Network troubleshooting (WiFi, Ethernet, NIC, Switch, etc.). • Provide telecom support for various devices (iPhones, Mitel and Analog phones). • Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation).

🎯 Requirements

• 3-5 Years of Experience in the Desktop Analyst • Understanding of corporate culture • Understanding of Working with a global team • ITIL4 Certification • Fluent in both English and Malaysian local languages • Knowledge of Windows 11 and Windows 10 operating systems • Knowledge on MAC • Basic knowledge of Windows and Linux networks, firewalls, and Remote Access • Knowledge of Office365 and MS Outlook • Knowledge in VMs(Amazon Workspaces, vSphere)

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members