Rimini Street
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
Director, Delivery Enablement
November 4
Rimini Street
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
📋 Description
• Develop and execute a comprehensive enablement strategy aligned with organizational goals • Design, create, launch, and optimize onboarding, training, and continuous learning programs for client-facing and product delivery teams • Create and curate enablement materials, testing material, and best practice guides to support team effectiveness using various forms of media and artifacts to support different styles of learning • Provide visible and vocal support for leaders as they ensure that the work instructions, standard operating procedures and policies are followed • Establish metrics to assess the impact of enablement initiatives and continuously improve program effectiveness based on data-driven insights • Contribute to the support and managed service delivery which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours • Partner with leaders in Support, Manage, GPD, GSD Operations and HR to ensure alignment and maximize the impact of enablement • Evaluate, implement, and effectively use enablement tools and platforms to enhance learning, communication, and productivity • Build, mentor, scale and lead a high-performing enablement team, fostering a culture of innovation, accountability, and continuous improvement
🎯 Requirements
• Bachelor Degree in Computer Science or related field or equivalent experience • 10+ years of experience in service, or related roles, with at least 5 years in a leadership position • Demonstrated expertise in developing and implementing enablement programs at scale • Strong understanding of process improvement, process optimization methodologies, and tools • Exceptional communication, presentation, and stakeholder management skills • Experience with enablement technologies (e.g., LMS, CRM, content management platforms) • Analytical mindset with the ability to use data to drive decisions and measure impact
🏖️ Benefits
• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)
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