Rimini Street
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
Director - Professional and Managed Services
June 21
Rimini Street
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
📋 Description
• We are actively seeking an experienced Director, Professional and Managed Services • The role will report directly to our NAMER, Senior Director Professional and Managed Services • The Role will be base in Pacific Timezone - US, ideally within commuting distance of one of our regional hubs • The role will require periodic travel as necessary (expected +50%) across the Region to meet with prospects and clients • Engage in oversite, not management, of ServiceNow and/or Salesforce projects to assist with value, quality, and targeted outcomes • Demonstrate skills in Consultative Selling approach to business development • Collaborate with Professional Services leadership to engage in continuous improvements
🎯 Requirements
• 8+ years of experience with ServiceNow &/or Salesforce products and/or project implementations • Solid knowledge and understanding of ServiceNow’s ERP Modernization capability and delivery approach preferred • Aware of and experience in guiding through Information Security risks • Proven experience in selling ServiceNow professional services Projects and contributing to solutions for clients • Experience in Pre-sales being able to build business plans including revenue projections, expenses, present and future value calculations • Demonstrated experience in developing proposals and presenting solutions to clients • Excellent fluency in English both written and verbal • Superb trouble-shooting skills and tenacity in problem solving • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients • Good understanding of ERP and SaaS Industry Solutions • Solution selling trained and / or certified • Value-based selling trained and/or certified
🏖️ Benefits
• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)
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