Onboarding Project Manager

🕒 March 3

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Responsible for successful, on-time completion of client onboarding projects • Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables • Develops and drives onboarding project risk mitigation and leads all escalations related to these projects • Provide pre-sales client onboarding assistance for the sales organization • Ensures onboarding tasks are performed in accordance with ISO processes • Maintain up-to-date project information in Salesforce.com and other systems • Manage client communications and escalations during the onboarding process • Provide detailed and timely status reporting to internal management team • Assure excellent client satisfaction with entire onboarding process • Identify and propose onboarding innovations and improvement opportunities

🎯 Requirements

• Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience • Project Management certification or equivalent desired • Significant consulting or project management experience working with SAP, Oracle EBS Applications or Oracle Database solutions, including strong client management experience • 5+ years ERP application implementation and/or upgrade project management experience • Fluency in English and Portuguese is essential • Fluency in French is preferred • 5+ years technical project management experience • Escalation management experience • Negotiation and objection-handling skills • Ability to work well in a cross-functional, matrix management environment

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members • Health insurance • 401(k) matching • Flexible work arrangements • Paid time off • Professional development opportunities