Principal Support Engineer, SAP ABAP

October 15

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ABAP as used in various applications functionality and technology. • Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience. • Provide remote-based ABAP support. • Support client customizations, sharing implementation and best practices advice. • Develop application break fixes for critical product defects. • Create scripts to identify, analyze and correct data issues. • Manage one or more key assigned accounts as a technical/functional advisor. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Collaborate with team members in a virtual team environment to extend field experience to different client situations.

🎯 Requirements

• 12+ years relevant ABAP experience • Skills in Functional ABAP based troubleshooting • Skills in Client facing support • Analytical, logical problem resolution skills • Knowledge of localizations: architecture, implementation, and key functionality • Expertise with S/4 Hana including full life-cycle implementation experience • 5+ years of direct support of application end-users in a corporate environment • Must be able to speak, read and write English. Speaking, reading and writing another language fluently is desirable.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options