SAP Product Delivery Transition & Support Enablement Engineer

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Facilitate knowledge transfer (KT) from delivery teams into Support, AMS, and PS organizations. • Support the transition of SAP Brazil Tax Reform development activities from GPD to internal support teams. • Coordinate cross‑functional transition activities across GPD, GSD, AMS, L4 Support, QA, and Product teams. • Develop and maintain detailed transition plans, timelines, and deliverables to ensure a structured and predictable transition process. • Track transition progress, identify risks, and escalate issues to leadership with mitigation recommendations. • Partner with L4 Support, AMS, and PS teams to ensure readiness for post‑transition support. • Own the creation, consolidation, and validation of all technical and functional documentation required for internal teams to support ongoing operations. • Schedule and facilitate structured Knowledge Transfer (KT) sessions from GPD to L4 Support, AMS, and GSD teams. • Produce internal technical documentation, support playbooks, triage guides, and process workflows. • Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios. • Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution. • Act as a liaison between Business Solutions Americas Scrum and Kanban teams, GPD, GSD, AMS, QA, and Support teams.

🎯 Requirements

• Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience. • SAP Experience 10+ years in FI, MM, or SD. • Experience supporting SAP environments in LATAM or Brazil-specific tax and regulatory contexts. • Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes). • Experience working with SAP support processes, AMS, L4, or product development teams. • Background in transition management, knowledge transfer, or cross-functional coordination preferred. • Experience with SAP configuration, functional analysis, or technical troubleshooting. • Experience working in Agile/Scrum environments is a plus. • Bilingual Portuguese/English (written and conversational).

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members. • Positive impacts in six continents for over 425 charities.