Senior Support Engineer, EBS

🕒 April 29

🇺🇸 United States – Remote

💵 $128k - $160k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. • Research, troubleshoot, and support multiple EBS modules for our global clients who use both r11i and R12 environments. • Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. • Collaborate with business stakeholders to gather and analyze requirements related to supply chain planning. • Configure and customize Oracle ASCP modules to meet business needs. • Lead the design and implementation of Oracle ASCP solutions, including data migration and integration with other systems. • Provide support and troubleshooting for Oracle ASCP issues, including resolving system defects and performance tuning. • Work closely with cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline. • Participate in system testing, including unit testing, integration testing, and user acceptance testing.

🎯 Requirements

• Minimum of 10+ years of experience as an Oracle ASCP Functional Consultant or in a similar role • In-depth knowledge of Oracle E-Business Suite R12, specifically in ASCP modules • Strong understanding of supply chain planning concepts, including demand planning, inventory optimization, and production scheduling • Experience with Oracle ASCP configuration, including setup of planning parameters, data collection, and reporting • Desired understanding of ASCP integration with Global Order Promising, Order Management and Purchase Order • Excellent communication, interpersonal, and problem-solving skills. • Ability to work effectively with both business and technical teams. • Experience with at least one full end-to-end Oracle ASCP implementation is often required.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)