Rimini Street
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
Senior Support Engineer, Oracle Middleware
August 27
Rimini Street
Enterprise • SaaS • Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
📋 Description
• Provide exceptional remote-based support for mission-critical systems utilising Oracle WebLogic and other Oracle Fusion Middleware solutions • Research, troubleshoot issues, support architectural & performance related improvements, and fault corrections across varied environments from on-premise to cloud • Debug, diagnose, and resolve serious issues for complex, integrated platforms in a timely manner • Support high availability and high-volume mission critical applications • Work closely with customers to understand needs, support business change and deliver high-quality customer experience • Provide remote-based production operational support & guidance across physical, virtual, and/or Cloud environments • Support client configuration, sharing implementation and best practice advice • Understand and resolve complex application security issues and upgrades with Java and TLS • Serve as single point of contact for high profile accounts when required • Contribute to a 24x7x365 running support organization and work flexible hours as needed • Collaborate with virtual team members and contribute to knowledge-sharing methodologies and diagnostic tools • Perform other job-related duties as assigned
🎯 Requirements
• Deep experience across Oracle's Fusion Middleware products, with Application Server / Java products mandatory • 10+ years demonstrable experience in administration, architecture, installation, migration, patching and upgrade, configuration, performance tuning, health checks, clustering/high-availability deployment, security, storage, monitoring, and troubleshooting in one or more Oracle Fusion Middleware products • Primary experience with 11g and 12c; ideally also 10g and 14c • Advanced knowledge in Unix/Linux and/or Windows system administration • Advanced knowledge in networking, security, virtualisation/cloud, and storage administration • Advanced proficiency in scripting and automation (Unix, SQL, shell, batch, Python/Perl/etc.) • Knowledge and experience with databases (e.g. Oracle Database) • Superb troubleshooting skills and tenacity in problem solving • Passionate focus on customer support and ability to build long term client relationships • Deep knowledge of product customization/extension and integration methodologies • Experience with OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark • Excellent interpersonal, presentation and communication skills – verbal & written • Attention to detail and ability to learn quickly • Ability to work calmly and professionally in high pressure situations • Ability to work remotely from a home-based office in a virtual environment
🏖️ Benefits
• Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. • Compensation is based on role, location, and level of applicable experience. • Rimini’s target pay for each position is available upon request during the applicant’s Interview process. • Compensation, bonuses, and benefits to match the skills of our top-performing team members.
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