Senior Support Engineer, SAP HCM PY

November 13

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience. • Provide remote-based functional support & training for your specialist SAP modules. • Support client customizations, sharing implementation and best practices advice. • Develop application break fixes for critical product defects. • Create scripts to identify, analyze and correct data issues. • Manage one or more key assigned accounts as a technical/functional advisor. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Be a proactive contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

🎯 Requirements

• 10+ years relevant Functional SAP experience particularly with SAP HCM PY Brazil Folha de Pagamento. • 10+ years’ experience in integration development in SAP HCM and SuccessFactors. • 10+ years relevant Functional SAP experience particularly with SAP HCM Brazil Time. • Skills in SAP HCM and SuccessFactors Integration Troubleshooting. • Solid foundational knowledge of HR Talent Management processes. • Experience in SuccessFactors data models, APIs and integration tools. • Skills in client-facing Support. • A track record of successful roles in several SAP implementation or upgrade projects. • Analytical, logical problem resolution skills. • SAP certification(s) preferred. • Knowledge of localizations: architecture, implementation, and key functionality. • Expertise with S/4 Hana including full life-cycle implementation experience, configuration, and administration of the application. • Knowledge of maintenance/patching mechanics and SAP architecture. • Demonstrable history solving complex problems across multiple modules. • Must be able to speak, read and write English fluently. • Speaking, read, and write another language fluently is desirable.

🏖️ Benefits

• Remote work options • Professional development opportunities • Health insurance