Team Lead, SAP Managed Services

🕒 June 23

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of our global customer support team. • Researching, troubleshooting, and supporting of multiple SAP modules for our global clients. • Manage a small team of support engineers in their day-to-day application support activities. • Perform hands on application support. • Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. • Lead the SAP Managed Services Delivery team to achieve all Client and Employee satisfaction targets while managing to financial targets. • Build, grow, and evolve a strong, cohesive team to deliver SAP support for our clients including defining skill requirements, guide the sourcing and hiring of candidates, and utilizing industry contacts to attract top talent. • Drive resolution for complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience. • Provide in-depth knowledge of the Support delivery process. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Manage one or more key assigned accounts as a technical/functional advisor. • Create scripts to identify, analyze and correct data issues. • Provide expertise, guidance, and participation during the sales cycle to the Sales team.

🎯 Requirements

• 10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed. • Proficiency in one (or more) of the following SAP Modules: MM / WM / FICO / SD / HCM / PP / PM • 5+ years of SAP AMS support experience • 5+ years of relevant Team Leading Experience in hiring, leading, mentoring teams of 7+ people providing SAP AMS Support. • Fluent English skills • Expert level Functional and/or Technical Expertise in multiple SAP ERP modules, such as: Finance, Logistics • Knowledge of localizations: architecture, implementation, and key functionality • Expertise with SAP 4.x and ECC platforms, including full life-cycle implementation experience, configuration, and administration of the application. • Knowledge of SAP maintenance/patching mechanics and SAP architecture • Demonstrable history solving complex problems across multiple modules. • Strong knowledge of key application functionality, tables, and relationships • Deep knowledge of SAP customization/extension methodologies • Excellent interpersonal, presentation and communication skills – verbal & written.

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members