Contact Center Account Executive, MidMarket

Job not on LinkedIn

7 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $180.9k - $211k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🦅 H1B Visa Sponsor

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RingCentral

WebsiteLinkedInAll Job Openings

Telecommunications • SaaS • Collaboration

RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

5001 - 10000 employees

Founded 1999

📡 Telecommunications

☁️ SaaS

📋 Description

• Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base. • Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases. • Drive AI strategy and understand business use cases. • Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers. • Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies. • Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing. • Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements. • Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership. • Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure. • Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota. • Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.

🎯 Requirements

• Proven success in cloud Contact Center, ideally in the Mid-Market segment. • Strong ability to develop relationships with technical and business stakeholders. • Experience selling to Line-of-Business and IT leaders, including C-level. • Deep understanding of CCaaS, UCaaS, and cloud communications solutions. • Ability to work cross-functionally in a matrixed environment. • Highly organized, self-driven, and results-oriented mindset.

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave and new parent gift boxes • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee perks and discounts program