Player Experience – Community Manager

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $87.1k - $128.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Riot Games

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🎮 Gaming

📱 Media

💰 $6M Venture Round on 2018-12

Gaming • Entertainment • Media

Riot Games is a leading developer and publisher of video games, known for creating popular titles such as League of Legends. The company focuses on providing immersive gaming experiences and has expanded into esports, offering competitive platforms for players globally. Riot Games is also involved in social impact initiatives and is committed to diversity and inclusion within the gaming community. With offices worldwide, Riot Games aims to craft unforgettable experiences for its players.

📋 Description

• Develop and execute strategy for owned social media and community channels • Develop player engagement strategies to foster a long-lasting community • Craft social media content, draft copy, and drive asset ideation and production • Monitor and respond to player inquiries • Identify, build and maintain in-house relationships with content creators • Provide hands-on support and/or manage external resources for creators engaging with our game • Build a customer service solution including onboarding and managing a BPO and customer service tool • Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans • Maintain an internal and external knowledge hub • Draft and distribute newsletter and bespoke marketing emails • Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership • Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise • Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting • Other duties as assigned

🎯 Requirements

• 5+ years experience in the video game community management role • Has shipped at least 2 games on PC and console in a community manager role • Strong written and verbal communication • Deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles • Basic knowledge of Adobe Photoshop • Must be eligible to work in the U.S.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Paid time off • Professional development opportunities • Bonus potential • Equity awards