Director of Patient Financial Services

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July 8

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Healthrise

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Healthcare Insurance • Consulting • SaaS

Healthrise is a company dedicated to providing comprehensive healthcare solutions, focusing on revenue cycle management, electronic health record (EHR) services, and strategic consulting. With over a decade of experience, Healthrise assists health systems nationwide in achieving operational and financial success through tailored strategies. Their team of experts partners with healthcare organizations to tackle complex operational challenges and enhance efficiency, ensuring both patient and financial outcomes are optimized.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• We are seeking an operationally focused Director of Patient Financial Services (PFS) to lead, mentor, and optimize day-to-day business office functions for our healthcare provider clients. • This role is best suited for a hands-on operator, someone who leads from the front, builds credibility through action, and isn’t afraid to get into the weeds with their team to troubleshoot denials, monitor workflows, and drive measurable performance improvements. • This is a leadership role, but also a doer’s role. • You’ll oversee teams across the revenue cycle continuum (billing, follow-up, cash posting, customer service, etc.), identify inefficiencies, implement solutions, and roll up your sleeves to ensure results. • Serve as the operational leader over PFS functions for assigned Healthrise clients, ensuring day-to-day activities meet or exceed performance standards. • Directly manage and mentor team leads, supervisors, and staff across multiple functional areas (hospital billing, professional billing, A/R follow-up, denials, customer service, etc.). • Use data-driven insights to identify pain points and take a proactive, action-oriented approach to resolving them, whether that means coaching a team, implementing a new workflow, or stepping in personally to solve a persistent issue. • Partner with analytics and client stakeholders to define KPIs and develop performance dashboards. • Implement best practices across systems and teams, especially in Epic, Cerner, or Meditech environments. • Lead with a “boots-on-the-ground” mindset, participate in root cause reviews, help draft appeal letters, coach teams on difficult accounts, and develop SOPs from real-time observations. • Drive employee engagement and foster a strong, accountable team culture through transparent communication, clear expectations, and continuous feedback.

🎯 Requirements

• 5+ years of progressive experience in hospital or health system revenue cycle management, with at least 3 years in a leadership capacity over PFS operations. • Demonstrated success leading and mentoring billing and follow-up teams in high-volume environments. • Deep understanding of payer guidelines, claims processing, denials management, and revenue cycle KPIs. • Familiarity with Epic. • Exceptional problem-solving skills with a track record of executing process improvements and turning around underperforming teams or functions. • Comfortable navigating ambiguity and fast-paced environments; able to think strategically while acting tactically. • Excellent communication skills, both written and verbal.