Risepoint
1001 - 5000 employees
Founded 2007
📚 Education
🤝 B2B
Education • B2B
Risepoint is an education technology company that partners with regional public and private universities to design, launch, and grow workforce-focused online degree programs. It provides marketing, student support, faculty support, technology implementations, performance monitoring, and student ROI research to help institutions expand access, increase enrollments, and deliver high-return programs for working adults.
Student Success Advisor
🕒 June 13
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Risepoint
1001 - 5000 employees
Founded 2007
📚 Education
🤝 B2B
Education • B2B
Risepoint is an education technology company that partners with regional public and private universities to design, launch, and grow workforce-focused online degree programs. It provides marketing, student support, faculty support, technology implementations, performance monitoring, and student ROI research to help institutions expand access, increase enrollments, and deliver high-return programs for working adults.
📋 Description
• Provide effective service to new, continuing, and resuming students by developing and implementing highly proactive outreach services with particular attention paid to retention and student success. • Monitor student performance and engagement, analyse problem areas, determine solutions, and conduct intervention activities and processes. • Follow contact strategies on an ongoing basis to maintain a relationship with students. • Identify and successfully resolve student concerns through prompt issue resolution and coaching designed to improve student retention and other strategies to meet partnership benchmarks and goals. • Ensure timely turnaround of communication and services, meeting established service level agreements and triaging student cases to the relevant university resources. • Deliver new student orientation sessions and/or assist students to navigate the online learning platform and help set them up for success in their online studies. • Responsible for handling incoming service-related questions or concerns for students, faculty and key partnership contacts eliminating delays that impede student and partnership success. • Provide regular activity/engagement reports and data entry. • Responsible for maintaining documentation of outreach services in the CRM. • Collaborate with academic and professional staff to resolve complex student issues and ensure continuity of support.
🎯 Requirements
• Bachelor’s Degree from an accredited institution • A minimum of 2 years of experience in customer service or operations, call center, student services experience across all levels. • Intermediate level in Microsoft Excel and proficient in Word, Outlook, and PowerPoint. • Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards. • Demonstrated ability to manage personal and sensitive conversations with empathy, discretion, and confidence, ensuring student trust and psychological safety.
🏖️ Benefits
• Health insurance • Professional development
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