Risepoint
Education • B2B
Risepoint is an education technology company that partners with regional public and private universities to design, launch, and grow workforce-focused online degree programs. It provides marketing, student support, faculty support, technology implementations, performance monitoring, and student ROI research to help institutions expand access, increase enrollments, and deliver high-return programs for working adults.
Workforce Management Analyst
Job not on LinkedIn
November 21
Risepoint
Education • B2B
Risepoint is an education technology company that partners with regional public and private universities to design, launch, and grow workforce-focused online degree programs. It provides marketing, student support, faculty support, technology implementations, performance monitoring, and student ROI research to help institutions expand access, increase enrollments, and deliver high-return programs for working adults.
📋 Description
• Responsible for achieving short- and long-term goals of the Student Success Center regarding optimized staffing and service levels • Analyzes work volumes and staffing requirements • Documents and maintains records of policies, procedures, and best practices • Provides monthly staffing volume forecasts and assists with breakdown to daily forecasts • Analyzes statistics and makes recommendations based on findings
🎯 Requirements
• Bachelor’s Degree (preferably in Business/Workforce/Operations Management, Statistics, Economics/Finance or related fields) • Minimum of 2 years’ experience in Contact Center Workforce Management roles, with increasing responsibility. • CRM (preferably Salesforce) • WFM Platforms (preferably NICE) • Analytical Skills • Communication Skills (Oral & Written) • Microsoft Office Suite • Forecasting / Capacity Planning • Presentation Skills • Tableau/Power BI
🏖️ Benefits
• Employee support • Opportunity to work with regional universities • Potential for professional growth
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