Client Services Agent

Job not on LinkedIn

November 4

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Rise

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Fintech • SaaS • Crypto

Rise is a global payroll and workforce-compliance platform that enables companies, DAOs, and contractors to onboard, pay, and manage international teams using hybrid fiat and cryptocurrency (including stablecoins). The company provides Employer of Record (EOR) and Agent of Record (AOR) services, automated contractor onboarding, KYC/AML, tax and legal documentation, and on-chain professional identities (Rise ID), with integrations to major blockchains and wallets and SOC 2 and MSB compliance. Rise targets finance, HR, legal, and Web3 organizations seeking compliant, automated payroll and payouts across 190+ countries.

11 - 50 employees

Founded 2019

💳 Fintech

☁️ SaaS

₿ Crypto

📋 Description

• Support clients (employers and employees) during their enrollment process • Process related paperwork and manage electronic communication • Accurate data entry using several databases simultaneously while meeting deadlines • Establish, foster and grow relationships with clients and program contacts including third party organizations • Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders • Act as a communication liaison between the clients and across all Acumen's departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen • Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes • Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes • Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations • Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion • Manage a fluctuating volume of calls and emails • Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments • Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve • Perform other work related duties as assigned

🎯 Requirements

• At least one year of experience with data entry (manual keying in of information into databases) • Works well independently with limited supervision • Works as a self-starter with effective communication skills • Ability to work in a fast paced environment • Prior experience in customer service and/or client relations • Ability to handle fluctuating inbound and outbound call volume • Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays • Experience working with multiple applications simultaneously • Ability to prioritize and handle competing requests successfully • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs • Patience, perseverance, and follow through mentality • Ability to communicate both orally and in writing in a professional manner • Attention to detail and critical thinking skills • The ability to handle responsibility with limited supervision • High standard of integrity • Ability to use basic math skills • Demonstrates excellent organizational skills, time management, and task orientation • Good interpersonal communication skills • Ability to handle and accommodate complex clients • Must be able to plan for and meet multiple deadlines • High school diploma or equivalent with some college preferred (or equivalent work experience)

🏖️ Benefits

• medical, dental and vision coverage • generous paid time off • incentive bonuses to those who qualify