Quality Control and Training Specialist

🕒 July 1

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RISK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Conduct regular quality monitoring of support agents • Run one-on-one sessions with agents • Participate in onboarding of new agents • Conduct regular knowledge assessments • Analyze customer complaints and feedback • Participate in customer service process optimization projects • Prepare regular reporting on key performance indicators

🎯 Requirements

• 1+ year of experience in a Quality role specifically within iGaming • Native Ukrainian, English B1-B2 • Strong analytical mindset • Objectivity in evaluations • Genuine interest in mentoring and developing people • Nice to have: Turkish B1+ • Experience implementing or optimizing QA processes • Basic understanding of instructional design / training program development • Experience working across different GEOs

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage