Risk Strategies Company
Enterprise • Finance • Insurance
Risk Strategies Company is a comprehensive insurance brokerage and risk management firm. It offers a wide range of services including commercial insurance, employee benefits, private client insurance, and specialty risk management solutions tailored to the unique needs of businesses and individuals. With expertise across diverse industries, Risk Strategies provides innovative and customized solutions to mitigate risks and optimize coverage. Their client-centric approach ensures personalized service and dedicated support, making them a trusted partner in managing risk and developing resilience.
Customer Service Manager
Job not on LinkedIn
November 18
🦞 Maine – Remote
🦀 Maryland – Remote
+2 more states
💵 $84.2k - $120k / year
⏰ Full Time
🟠 Senior
🔴 Lead
💝 Customer Support
Risk Strategies Company
Enterprise • Finance • Insurance
Risk Strategies Company is a comprehensive insurance brokerage and risk management firm. It offers a wide range of services including commercial insurance, employee benefits, private client insurance, and specialty risk management solutions tailored to the unique needs of businesses and individuals. With expertise across diverse industries, Risk Strategies provides innovative and customized solutions to mitigate risks and optimize coverage. Their client-centric approach ensures personalized service and dedicated support, making them a trusted partner in managing risk and developing resilience.
📋 Description
• lead, mentor, and manage the Customer Service team • develop and implement service procedures, policies, and standards • monitor and analyze service metrics to drive improvement • handle complex or escalated customer inquiries • collaborate with internal teams to resolve issues • conduct regular coaching, training, and performance evaluations • manage service-related projects and initiatives • prepare and present reports on team performance and customer feedback • foster a customer-centric culture
🎯 Requirements
• 10+ years of experience in customer service • at least 5 years in a management role • strong leadership and team development skills • excellent communication, problem-solving, and interpersonal abilities • data-driven with the ability to interpret reports • demonstrated ability to manage change and drive team engagement • preferred qualifications: experience in benefits administration • familiarity with CRM and ticketing systems • proven success in managing remote or hybrid teams
🏖️ Benefits
• medical • dental • vision • disability • life insurance • retirement savings • paid time off • paid holidays
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