Senior Client Success Manager

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

eCommerce • Marketing • AI

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Serve as the primary relationship owner for a portfolio of strategic accounts across the full lifecycle—from onboarding through renewal and expansion. • Understand and align to each client’s business objectives, industry context, and success measures. • Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact. • Proactively engage clients to understand their evolving needs and position Rithum’s offerings accordingly. • Manage escalations with professionalism, urgency, and confidence to maintain strong client trust. • Lead onboarding and implementation efforts, ensuring a strong start through customized guidance and strategic alignment. • Build consultative relationships that connect Rithum’s solutions to the client’s business strategy and challenges. • Monitor account health using data and client insights to proactively identify risks and develop mitigation strategies. • Facilitate enablement sessions that improve product adoption and drive business outcomes. • Partner cross-functionally with internal teams to surface client feedback and influence roadmap priorities. • Coach and mentor less experienced Client Success Managers to support team growth and consistency. • Identify and nurture opportunities for upsell and cross-sell that align to the client’s strategic goals and current usage. • Partner with Account Executives to support account planning and execute expansion strategies. • Position new capabilities and services in the context of client needs and competitive pressures. • Support the development of growth plans that help clients realize additional value from their investment in Rithum. • Own and execute the renewal process for each account, ensuring accuracy, timeliness, and alignment with client expectations. • Collaborate with Sales, Legal, and Finance on contract terms, packaging changes, pricing, and approvals. • Provide clear, early forecasts of renewal likelihood and engage proactively to address risks. • Navigate renewal conversations with client stakeholders with transparency and a focus on long-term value.

🎯 Requirements

• 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment. • Experience using AI tools such as Co-Pilot to support operational efficiency. • Demonstrated ability to support strategic accounts—clients with broad, complex stakeholder landscapes, high expectations for partnership, and significant revenue potential. • Strong executive presence and experience managing escalations and high-stakes conversations with senior client stakeholders. • Demonstrated proficiency in client relationship management, communication, and internal collaboration. • Strong verbal and written communication skills, including the ability to engage and influence client stakeholders at multiple levels. • Contract management and renewal experience, partnering with procurement teams or legal stakeholders. • Familiarity with strategic account planning and enterprise procurement or legal processes. • Excellent organizational skills and the ability to manage multiple priorities effectively. • High proficiency with Salesforce or equivalent and related tools to manage account workflows and maintain data accuracy. • Prior eCommerce or eCommerce SaaS experience.

🏖️ Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan • Life insurance & disability benefits • Pension plan with 4% Company match • Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day • £45/month Remote work stipend for internet • Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program • Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career • Charitable contribution match per team member