Riverside.fm
Media • SaaS • Artificial Intelligence
Riverside. fm is a company that offers a comprehensive set of tools for recording, editing, and publishing high-quality audio and video content. With features powered by AI, users can record separate high-quality audio and video tracks, edit content quickly, and stream live in full HD. Riverside. fm supports a variety of use cases including podcasting, video interviews, webinars, and video marketing. Its platform provides enhanced functionalities such as AI voiceovers, clean-up tools, transcriptions, and social media clip creation, making it suitable for podcasters, producers, and marketers aiming to create professional-grade media content.
Customer Success Manager, Accelerator
Job not on LinkedIn
September 22
Riverside.fm
Media • SaaS • Artificial Intelligence
Riverside. fm is a company that offers a comprehensive set of tools for recording, editing, and publishing high-quality audio and video content. With features powered by AI, users can record separate high-quality audio and video tracks, edit content quickly, and stream live in full HD. Riverside. fm supports a variety of use cases including podcasting, video interviews, webinars, and video marketing. Its platform provides enhanced functionalities such as AI voiceovers, clean-up tools, transcriptions, and social media clip creation, making it suitable for podcasters, producers, and marketers aiming to create professional-grade media content.
📋 Description
• Manage a portfolio of SMB customers as a strategic partner and trusted advisor • Drive adoption, enable success at scale, and ensure long-term retention and growth • Lead regular business reviews and guide high-impact conversations • Identify opportunities for renewals and expansion • Act as the voice of the customer and collaborate cross-functionally with Product and Marketing • Influence roadmap priorities and share best practices • Build deep relationships and consult on how Riverside fits broader business goals
🎯 Requirements
• At least 2 years of experience in customer success/ customer support in a SaaS environment. • Experience managing a high velocity of accounts • Desire to work remotely in a fast-paced startup environment • Passion to apply your tech-savviness to learn Riverside’s product functionality • An ability to excel in achieving KPIs and targets • Strong verbal and written communication skills in English • Strong analytical and problem-solving skills • Ability to prioritize, organize, and execute multiple tasks with deadlines • Must be based in Toronto, ON Canada and work Eastern time zone business hours
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