RPA Support Engineer – UiPath

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🕒 July 20

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Roboyo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

<Roboyo> is a global intelligent automation consultancy that helps enterprises harness AI and automation to transform business operations. It provides end-to-end services — advisory, process discovery and diagnostics (process mining, task mining, Lean Six Sigma), implementation (RPA, intelligent document processing, conversational AI, low-code, test automation) and enablement (managed services, training, Automation-as-a-Service) — alongside proprietary automation platforms and partner integrations. Roboyo focuses on B2B enterprise customers across banking, insurance, healthcare, manufacturing, government and retail to improve efficiency, customer experience and ROI through AI-powered automation.

📋 Description

• Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure. • Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems • Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients • Collaborate with L1 support and development teams to address complex technical challenges. • Conduct routine maintenance checks on existing automations to ensure optimal performance. • Coordinate operations and maintenance activities for large client accounts • Test and optimize the software design, code, and reusability of our automation artifacts • Apply and further develop best practices for developing automation solutions • Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules • Consult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

🎯 Requirements

• Minimum of 1-2 years of experience in automation • Strong analytical and problem-solving skills, with the ability to think critically and creatively. • Experience in programming IT solutions, preferably with .NET, C#, VBA, Java, Powershell or Python • Experience with UIPath and RPA, any additional OCR/IDP knowledge is a big plus • Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently and in a team environment. • Enthusiasm for new automation and digitization topics, such as AI and IDP • Understanding of the full software development lifecycle

🏖️ Benefits

• 100% payroll + benefits by law • Work from home • 30-day Christmas bonus • 16 vacation days • 1 economic day a year • Grocery coupons • Savings fund • Home office stipend • Major medical insurance • Life insurance • Training & certifications