Robusta Studio
51 - 200 employees
robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.
Client Growth Manager
🕒 March 18
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Robusta Studio
51 - 200 employees
robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.
📋 Description
• Own and deliver the **total revenue target** across assigned accounts and industry • Manage a **balanced revenue mix**: • - New business (new logos) • - Upselling & cross-selling • - Renewals and expansions • Ensure **gross margin adherence** through disciplined pricing strategies • Maintain **accurate forecasting** and pipeline visibility • Build and execute **annual industry growth plans** • Maintain a **healthy pipeline coverage ratio** • Identify, qualify, and pursue **new business opportunities** • Lead full **sales cycle execution**: • - Prospecting and qualification • - Proposal development • - Commercial negotiations • - Closing and contract finalization • Drive **strategic industry penetration** • Own a defined portfolio of accounts as the **Account Growth Owner** • Identify and drive **upsell and cross-sell opportunities** • Lead **renewals, contract extensions, and commercial expansions** • Optimize **revenue mix and account profitability** • Act as the **executive-level single point of contact (SPOC)** for clients • Build and maintain **long-term trusted relationships** with key stakeholders • Understand client **strategic priorities and business objectives** • Own **client satisfaction, retention, and growth** • Manage **stakeholder mapping and account dynamics** • Lead **escalations and conflict resolution** • Represent the **voice of the client internally** (without owning delivery) • Develop deep expertise within assigned **industry vertical** • Identify **market trends, risks, and emerging opportunities** • Position the company’s **value proposition** effectively • Act as the **commercial authority** for the assigned industry • Provide structured reporting on: • - Revenue performance • - Margin performance • - Account risks • - Growth opportunities • Ensure **early identification of commercial or relationship risks** • Participate in **executive reviews and governance forums** • Align on key milestones (renewals, checkpoints, business reviews) • Own **contract execution and sign-offs** • Ensure contracts align with **revenue and margin objectives** • Secure approvals for **billing milestones** • Act as an **escalation point for collections** in coordination with Finance • Align with **Product, PMO, and Delivery teams** on strategic priorities • Communicate **client needs and commercial objectives** • Escalate risks and dependencies • Maintain **non-operational involvement** (no execution ownership)
🎯 Requirements
• Bachelor’s degree in Business, Marketing, Finance, or a related field (MBA is a plus) • 5–10 years of experience in **B2B sales, account management, or client growth roles** • Proven track record of achieving **revenue targets across new business and account expansion** • Strong experience managing **full sales cycles** (prospecting → closing → renewal) • Demonstrated ability to **grow existing accounts** through upselling and cross-selling • Solid commercial acumen with experience in **pricing, margin management, and contract negotiation** • Ability to build and manage **senior stakeholder relationships** and navigate complex organizations • Experience working within a **specific industry vertical** (relevant to assigned portfolio) • Strong analytical skills with ability to manage **pipeline, forecasting, and performance tracking** • Excellent communication, negotiation, and **executive presence**
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