Product Owner – Service Designer, Mid Level

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Robusta Studio

WebsiteLinkedInAll Job Openings

51 - 200 employees

robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.

📋 Description

• Lead product ownership activities, including defining product vision, managing priorities, and supporting delivery of product initiatives. • Conduct service design activities to identify user needs, business challenges, and opportunities for improvement. • Facilitate customer journey mapping, service blueprinting, and workflow definition sessions. • Gather, analyze, and translate business and user requirements into clear product requirements and actionable deliverables. • Manage and prioritize product backlogs based on business value, user impact, and project objectives. • Collaborate with cross-functional teams, including business stakeholders, designers, developers, and operational teams. • Ensure alignment between stakeholders through effective communication, workshops, and decision-making processes. • Define and optimize operational workflows to improve service efficiency and user experience. • Support continuous improvement by analyzing feedback, identifying gaps, and recommending enhancements. • Document processes, requirements, user journeys, and service design outputs.

🎯 Requirements

• Bachelor’s degree in Business, Design, Information Systems, Engineering, or a related field. • 3–5 years of experience in product ownership, service design, UX design, business analysis, or related roles. • Proven experience managing product requirements, prioritization, and stakeholder alignment. • Strong understanding of service design methodologies, customer journey mapping, and user-centered design principles. • Experience working with Agile methodologies and cross-functional delivery teams. • Ability to translate complex business needs into structured solutions and clear product requirements. • Strong facilitation, communication, and presentation skills. • Analytical mindset with strong problem-solving capabilities. • Ability to work independently and effectively in a remote environment. • Experience with digital products, platforms, or service transformation projects is preferred.