Rockcruit
B2B • Recruitment • HR Tech
Rockcruit is a tech recruitment agency that specializes in connecting top-tier technological talent with innovative companies. With a focus on agility, quality, and flexibility, they streamline the hiring process by providing comprehensive support, from job description creation to active candidate sourcing and interview assessments. Rockcruit also offers RPO solutions, recruiter training, and insights into market trends, ensuring they meet the unique recruitment needs of startups and enterprises alike.
Customer Service Representative – Outbound Call Focused
Job not on LinkedIn
October 17
Rockcruit
B2B • Recruitment • HR Tech
Rockcruit is a tech recruitment agency that specializes in connecting top-tier technological talent with innovative companies. With a focus on agility, quality, and flexibility, they streamline the hiring process by providing comprehensive support, from job description creation to active candidate sourcing and interview assessments. Rockcruit also offers RPO solutions, recruiter training, and insights into market trends, ensuring they meet the unique recruitment needs of startups and enterprises alike.
📋 Description
• Make 50+ outbound calls daily to existing customers and membership program members for appointment scheduling and follow-ups • Manage high volume of customer email correspondence, particularly for commercial accounts • Follow up with customers to fill the three-day scheduling board • De-escalate customer concerns and guide upset customers to positive resolutions • Support internal team communications and coordinate with scheduling department • Maintain accurate records in CRM system and track all customer interactions • Contribute to membership program growth through customer engagement • Balance multiple tasks and switch contexts effectively throughout the day
🎯 Requirements
• Proficient English communication skills (C2 level) - both written and verbal • Minimum 2 years of customer service experience required • Proven ability to handle both phone and email customer support • Strong conflict resolution and de-escalation skills • Experience with CRM systems and email management • Excellent organizational skills with ability to manage varying workloads • Comfortable making outbound calls to existing customers • Reliable internet connection (25MB+) and quiet home office setup (computer, monitor, headset)
🏖️ Benefits
• Remote (EST) • Full-time (40 hours/week), Monday-Friday, 8:30 AM to 5:00 PM (EST)
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